Charles Sciascia

Certified WebivAgent™ • Buffalo, New York

Intro

Accomplished business professional with a unique blend of creativity and operational expertise, perfectly suited for leading innovative organizations to success. With a proven track record of crafting compelling brand narratives and streamlining complex operations, by thriving at the intersection of visionary thinking and strategic execution.

With a leadership style rooted in collaboration and innovation, I’m dedicated to crafting solutions that balance creativity and structure—fueling growth, inspiring teams, and building brands that stand out in today’s competitive landscape.

Work Experience

Creative Director / Chief Operations Officer

Foxy Delivery Service, Inc.
Sep 2023 to Present – Full-time
Tonawanda, New York, United States

Develop and implement comprehensive creative strategies that align with business goals and enhance the brand.
Ensure consistency in visual and verbal branding across all channels, from digital platforms to physical marketing materials.
Oversee the creation of compelling campaigns, promotional materials, and digital assets to drive engagement and conversion.
Stay ahead of industry trends, leveraging new ideas and technologies to keep Foxy Delivery Service at the forefront of creativity.
Partner with other departments to align creative output with business objectives.
Analyze campaign performance and use insights to refine and optimize creative strategies.
Oversee and streamline all operational aspects of each department, including billing, fleet operations, and customer service.
Collaborate with management to develop and implement long-term strategies that support the company’s growth and profitability goals
Identify inefficiencies and implement process improvements to increase productivity, reduce costs, and enhance customer satisfaction.
Work closely with other departments, including Marketing, Finance, and Sales, to ensure seamless coordination and execution of company initiatives.

Certified WebivAgent™

Webivate, Inc.
Jan 2007 to Present – Self-Employed
Buffalo, New York, United States

Specializing in creating dynamic digital experiences that connect businesses with their audiences in meaningful ways. Our goal is to deliver unparalleled online engagement, providing top-tier support, communication, and brand representation.

Manage live chats, emails, and social media communications, offering personalized and professional responses.
Represent client brands with consistency, adhering to established guidelines for voice, tone, and style.
Quickly and efficiently address and resolve complex inquiries or issues, escalating as needed.
Analyze engagement metrics and provide feedback to improve service delivery and user satisfaction.
Collaborate on creating and refining content to align with engagement strategies.
Initiate contact with users to drive engagement, promote services, or preemptively resolve potential concerns.

Director of Operations

Shop Seven One Six
Jan 2020 to Present – Part-time
Buffalo, New York, United States

SevenOneSix.org is dedicated to the economic growth and prosperity of Buffalo, New York. It starts by re-branding our image to change the perception of a city that built a reputation on it’s failures & shortcomings, and not the community of people who are proud to call Buffalo their home.

Oversee procurement, inventory management, and vendor relationships to ensure timely delivery and cost efficiency.
Manage manufacturing operations, ensuring quality standards are met and production schedules are maintained.
Develop and optimize systems for warehousing, distribution, and delivery to enhance customer satisfaction.
Identify inefficiencies and implement improvements to reduce costs, increase productivity, and enhance workflow.
Develop and manage the operations budget, ensuring cost-effectiveness without compromising quality.

Digital Content Creator

YouTube.com/SciA
Apr 2006 to Present – Part-time
Buffalo, New York, United States

Produce engaging and high-quality videos tailored to a targeted audience while leveraging YouTube’s ad revenue model to monetize video content.

Plan, script, shoot, and edit original video content that resonates with your audience.
Optimize videos for monetization through ad placements, SEO-friendly titles, thumbnails, and descriptions.
Monitor YouTube Analytics to understand audience behavior, improve performance, and identify growth opportunities.
Establish and maintain a consistent style, tone, and branding across all channels.
Partner with other creators or influencers to expand reach and diversify content.
Stay updated on YouTube trends, algorithm changes, and audience preferences to maintain relevance.
Diversify income streams where possible, including sponsorships, merchandise, or memberships, while focusing on ad revenue growth.

Director of Operations

BRC Services, LLC.
Sep 2022 to Nov 2023 – Full-time
Lockport, New York, United States

Played a key leadership role responsible for overseeing the daily operations, ensuring efficient service delivery, and driving strategic growth.

Manage day-to-day operations across all service areas, including property maintenance, facilities management, and client relations.
Lead and mentor crew members, fostering a culture of accountability, collaboration, and professional development.
Develop and implement strategies to optimize workflows, improve service quality, and support business growth.
Build and maintain strong relationships with vendors, addressing concerns promptly and ensuring satisfaction.
Identify and implement process improvements to enhance operational efficiency and reduce costs.
Develop and manage operational budgets, tracking expenses and maximizing profitability.
Leverage technology and tools to enhance service delivery and streamline operations.

Education & Accolades

NYS Regents Diploma

Amherst Central High School
Sep 2001 – July 2005
Getzville, New York, United States

Spotlight Award

Amherst Central School District
Awarded December 1998
Getzville, New York, United States

Recognized for serious and conscientious attitude towards academics, classroom efforts, positive attitude towards teachers, peers, the school, and a genuine care and concern for others.

Skills

Web Development

Video Production

Graphic Design

Copywriting

Search Engine Optimization

Social Media Marketing

Pay-Per-Click Advertising

Adobe Creative Suite

Microsoft 365

Testimonials

“I have had the pleasure of working with Charles for a couple of years. He’s always full of great ideas, insights, tips and is very responsive to questions when you need service. His business is very professional and prompt when handling your needs.”

Corrin M.

“Webivate is an awesome company to work with, they have helped me with everything from graphic design, website building, and marketing. They are a well rounded business that can assist in many ways!! Will do with them business again 100%”

Marty C.

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Contact

Charles Sciascia

Certified WebivAgent™

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